From 5029be1f1f89c58c2de26f857e3289b9de910e0f Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?=E8=B5=B5=E5=BF=A0=E6=9E=97?= <170083662@qq.com>
Date: Wed, 1 Apr 2026 00:35:07 +0800
Subject: [PATCH] =?UTF-8?q?feat(ticket):=20=E6=9B=B4=E6=96=B0=E5=B7=A5?=
 =?UTF-8?q?=E5=8D=95=E5=88=97=E8=A1=A8=E6=8E=92=E5=BA=8F=E9=80=BB=E8=BE=91?=
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- 实现工单状态优先级排序：pending > assigned > processing > resolved > closed
- 添加紧急程度优先级排序：urgent > high > normal > low
- 保持相同状态下按创建时间倒序排列
- 使用FIELD函数优化数据库查询排序性能
- 移除原有的简单排序规则并替换为复合排序逻辑
---
 .../gxwebsoft/app/service/impl/AppTicketServiceImpl.java   | 7 ++++---
 1 file changed, 4 insertions(+), 3 deletions(-)

diff --git a/src/main/java/com/gxwebsoft/app/service/impl/AppTicketServiceImpl.java b/src/main/java/com/gxwebsoft/app/service/impl/AppTicketServiceImpl.java
index 0e0e913..2df1d82 100644
--- a/src/main/java/com/gxwebsoft/app/service/impl/AppTicketServiceImpl.java
+++ b/src/main/java/com/gxwebsoft/app/service/impl/AppTicketServiceImpl.java
@@ -81,7 +81,8 @@ public class AppTicketServiceImpl extends ServiceImpl<AppTicketMapper, AppTicket
                 .and(ObjectUtil.isNotEmpty(param.getKeywords()), q ->
                         q.like(AppTicket::getTitle, param.getKeywords())
                          .or().like(AppTicket::getTicketNo, param.getKeywords()))
-                .orderByDesc(AppTicket::getCreateTime);
+                // 状态优先级：pending > assigned > processing > resolved > closed；同状态内最新的排前
+                .last("ORDER BY FIELD(status,'pending','assigned','processing','resolved','closed','rejected'), create_time DESC");
 
         baseMapper.selectPage(page, wrapper);
         return new PageResult<>(page.getRecords(), page.getTotal());
@@ -105,8 +106,8 @@ public class AppTicketServiceImpl extends ServiceImpl<AppTicketMapper, AppTicket
                 .and(ObjectUtil.isNotEmpty(param.getKeywords()), q ->
                         q.like(AppTicket::getTitle, param.getKeywords())
                          .or().like(AppTicket::getTicketNo, param.getKeywords()))
-                .orderByAsc(AppTicket::getStatus)   // pending 排前面
-                .orderByDesc(AppTicket::getCreateTime);
+                // 状态优先级 > 紧急程度 > 最新提交时间
+                .last("ORDER BY FIELD(status,'pending','assigned','processing','resolved','closed','rejected'), FIELD(priority,'urgent','high','normal','low'), create_time DESC");
 
         baseMapper.selectPage(page, wrapper);
         return new PageResult<>(page.getRecords(), page.getTotal());