初始化2

app/api/ticket/index.ts

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+import request from '@/utils/request'
+import type {
+  Ticket,
+  TicketReply,
+  TicketSubmitForm,
+  TicketReplyForm,
+  TicketAssignForm,
+  TicketStatusForm,
+  TicketQueryParams,
+  TicketStats,
+} from './model'
+
+const BASE = '/api/app/ticket'
+
+/** 分页查询工单列表（客户端：查自己的） */
+export async function getMyTickets(params: TicketQueryParams) {
+  return request.get<{ list: Ticket[]; count: number }>(`${BASE}/my`, { params })
+}
+
+/** 分页查询工单列表（技术人员：查所有/分配给自己的） */
+export async function getAllTickets(params: TicketQueryParams) {
+  return request.get<{ list: Ticket[]; count: number }>(`${BASE}/list`, { params })
+}
+
+/** 获取工单详情 */
+export async function getTicketDetail(ticketId: number) {
+  return request.get<Ticket>(`${BASE}/${ticketId}`)
+}
+
+/** 提交工单 */
+export async function submitTicket(data: TicketSubmitForm) {
+  return request.post<Ticket>(`${BASE}/submit`, data)
+}
+
+/** 更新工单状态（技术人员） */
+export async function updateTicketStatus(data: TicketStatusForm) {
+  return request.put(`${BASE}/status`, data)
+}
+
+/** 分配工单给技术人员（管理员） */
+export async function assignTicket(data: TicketAssignForm) {
+  return request.put(`${BASE}/assign`, data)
+}
+
+/** 关闭工单（提交人） */
+export async function closeTicket(ticketId: number) {
+  return request.put(`${BASE}/${ticketId}/close`)
+}
+
+/** 获取工单回复列表 */
+export async function getTicketReplies(ticketId: number) {
+  return request.get<TicketReply[]>(`${BASE}/${ticketId}/replies`)
+}
+
+/** 提交工单回复 */
+export async function replyTicket(data: TicketReplyForm) {
+  return request.post(`${BASE}/reply`, data)
+}
+
+/** 获取工单统计 */
+export async function getTicketStats(params?: { productId?: number }) {
+  return request.get<TicketStats>(`${BASE}/stats`, { params })
+}
+
+/** 获取技术人员列表（用于分配） */
+export async function getTechStaffList() {
+  return request.get<{ userId: number; nickname: string; avatar: string }[]>(`${BASE}/staff-list`)
+}

app/api/ticket/model/index.ts

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+/** 工单优先级 */
+export type TicketPriority = 'low' | 'normal' | 'high' | 'urgent'
+
+/** 工单状态 */
+export type TicketStatus = 'pending' | 'assigned' | 'processing' | 'resolved' | 'closed' | 'rejected'
+
+/** 工单分类 */
+export type TicketCategory = 'bug' | 'feature' | 'consultation' | 'complaint' | 'other'
+
+/** 工单列表项 */
+export interface Ticket {
+  ticketId: number
+  ticketNo: string         // 工单编号 TK-202403xxxxxx
+  title: string
+  content: string
+  productId: number        // 关联应用ID
+  productName?: string     // 应用名称（前端展示用）
+  category: TicketCategory
+  priority: TicketPriority
+  status: TicketStatus
+  attachments?: string[]   // 附件URL列表
+  // 提交方
+  submitUserId: number
+  submitUserName?: string
+  submitUserAvatar?: string
+  // 分配方
+  assigneeId?: number
+  assigneeName?: string
+  assigneeAvatar?: string
+  // 时间
+  createTime: string
+  updateTime: string
+  resolvedTime?: string
+  closedTime?: string
+  // 回复数
+  replyCount: number
+  // 是否已读（对当前用户）
+  hasUnread?: boolean
+}
+
+/** 工单回复 */
+export interface TicketReply {
+  replyId: number
+  ticketId: number
+  content: string
+  attachments?: string[]
+  userId: number
+  userName?: string
+  userAvatar?: string
+  isStaff: boolean        // 是否是客服/技术人员
+  createTime: string
+}
+
+/** 提交工单表单 */
+export interface TicketSubmitForm {
+  title: string
+  content: string
+  productId: number
+  category: TicketCategory
+  priority: TicketPriority
+  attachments?: string[]
+}
+
+/** 工单回复表单 */
+export interface TicketReplyForm {
+  ticketId: number
+  content: string
+  attachments?: string
+}
+
+/** 分配工单表单 */
+export interface TicketAssignForm {
+  ticketId: number
+  assigneeId: number
+}
+
+/** 更新状态表单 */
+export interface TicketStatusForm {
+  ticketId: number
+  status: TicketStatus
+  remark?: string
+}
+
+/** 工单查询参数 */
+export interface TicketQueryParams {
+  productId?: number
+  status?: TicketStatus
+  category?: TicketCategory
+  priority?: TicketPriority
+  assigneeId?: number
+  keywords?: string
+  page?: number
+  limit?: number
+}
+
+/** 工单统计 */
+export interface TicketStats {
+  total: number
+  pending: number
+  processing: number
+  resolved: number
+  closed: number
+}