初始化2

app/api/ticket/index.ts

@@ -0,0 +1,68 @@
+import request from '@/utils/request'
+import type {
+  Ticket,
+  TicketReply,
+  TicketSubmitForm,
+  TicketReplyForm,
+  TicketAssignForm,
+  TicketStatusForm,
+  TicketQueryParams,
+  TicketStats,
+} from './model'
+
+const BASE = '/api/app/ticket'
+
+/** 分页查询工单列表（客户端：查自己的） */
+export async function getMyTickets(params: TicketQueryParams) {
+  return request.get<{ list: Ticket[]; count: number }>(`${BASE}/my`, { params })
+}
+
+/** 分页查询工单列表（技术人员：查所有/分配给自己的） */
+export async function getAllTickets(params: TicketQueryParams) {
+  return request.get<{ list: Ticket[]; count: number }>(`${BASE}/list`, { params })
+}
+
+/** 获取工单详情 */
+export async function getTicketDetail(ticketId: number) {
+  return request.get<Ticket>(`${BASE}/${ticketId}`)
+}
+
+/** 提交工单 */
+export async function submitTicket(data: TicketSubmitForm) {
+  return request.post<Ticket>(`${BASE}/submit`, data)
+}
+
+/** 更新工单状态（技术人员） */
+export async function updateTicketStatus(data: TicketStatusForm) {
+  return request.put(`${BASE}/status`, data)
+}
+
+/** 分配工单给技术人员（管理员） */
+export async function assignTicket(data: TicketAssignForm) {
+  return request.put(`${BASE}/assign`, data)
+}
+
+/** 关闭工单（提交人） */
+export async function closeTicket(ticketId: number) {
+  return request.put(`${BASE}/${ticketId}/close`)
+}
+
+/** 获取工单回复列表 */
+export async function getTicketReplies(ticketId: number) {
+  return request.get<TicketReply[]>(`${BASE}/${ticketId}/replies`)
+}
+
+/** 提交工单回复 */
+export async function replyTicket(data: TicketReplyForm) {
+  return request.post(`${BASE}/reply`, data)
+}
+
+/** 获取工单统计 */
+export async function getTicketStats(params?: { productId?: number }) {
+  return request.get<TicketStats>(`${BASE}/stats`, { params })
+}
+
+/** 获取技术人员列表（用于分配） */
+export async function getTechStaffList() {
+  return request.get<{ userId: number; nickname: string; avatar: string }[]>(`${BASE}/staff-list`)
+}