<template>
  <div class="dev-page">
    <!-- 页面头部 -->
    <div class="page-header">
      <div>
        <h2 class="page-title">🎫 工单处理</h2>
        <p class="page-desc">查看和处理用户提交的技术支持工单，及时响应用户反馈。</p>
      </div>
      <a-space>
        <a-input
          v-model:value="keywords"
          allow-clear
          placeholder="搜索工单标题/编号"
          style="width: 200px"
          @press-enter="doSearch"
        />
        <a-button :loading="loading" @click="loadTickets">
          <ReloadOutlined /> 刷新
        </a-button>
      </a-space>
    </div>

    <div class="page-body">
      <!-- 统计卡片 -->
      <a-row :gutter="[16, 16]" class="mb-5">
        <a-col :xs="12" :sm="6" v-for="s in statsCards" :key="s.label">
          <div class="stat-card" :class="s.colorClass">
            <div class="stat-icon">{{ s.icon }}</div>
            <div class="stat-info">
              <div class="stat-value">{{ s.value }}</div>
              <div class="stat-label">{{ s.label }}</div>
            </div>
          </div>
        </a-col>
      </a-row>

      <!-- 主内容面板 -->
      <div class="panel">
        <!-- 筛选栏 -->
        <div class="filter-bar">
          <a-segmented
            v-model:value="statusFilter"
            :options="statusOptions"
            @change="doSearch"
          />
          <a-space class="filter-right" wrap>
            <a-select
              v-model:value="appFilter"
              allow-clear
              placeholder="按应用筛选"
              style="min-width: 160px"
              @change="doSearch"
            >
              <a-select-option v-for="app in appList" :key="app.productId" :value="app.productId">
                {{ app.siteName || app.productName }}
              </a-select-option>
            </a-select>
            <a-select
              v-model:value="assigneeFilter"
              allow-clear
              placeholder="按处理人筛选"
              style="min-width: 140px"
              @change="doSearch"
            >
              <a-select-option value="mine">仅我负责</a-select-option>
              <a-select-option value="unassigned">未分配</a-select-option>
            </a-select>
            <a-select
              v-model:value="priorityFilter"
              allow-clear
              placeholder="优先级"
              style="min-width: 110px"
              @change="doSearch"
            >
              <a-select-option value="urgent">🔥 紧急</a-select-option>
              <a-select-option value="high">⬆️ 高</a-select-option>
              <a-select-option value="normal">➡️ 普通</a-select-option>
              <a-select-option value="low">⬇️ 低</a-select-option>
            </a-select>
          </a-space>
        </div>

        <a-alert v-if="error" class="mx-4 mb-3" show-icon type="error" :message="error" />

        <!-- 工单表格 -->
        <a-spin :spinning="loading">
          <a-table
            :data-source="tickets"
            :columns="columns"
            :pagination="false"
            row-key="ticketId"
            size="middle"
            :scroll="{ x: 900 }"
            class="tickets-table"
            @row-click="openDetail"
          >
            <template #bodyCell="{ column, record }">
              <template v-if="column.key === 'title'">
                <div class="ticket-title-cell">
                  <span class="ticket-title-text">{{ record.title }}</span>
                  <a-badge v-if="record.hasUnread" color="#4f46e5" />
                </div>
                <div class="ticket-no-text">{{ record.ticketNo }}</div>
              </template>

              <template v-else-if="column.key === 'app'">
                <span class="app-name">📦 {{ record.productName || `#${record.productId}` }}</span>
              </template>

              <template v-else-if="column.key === 'status'">
                <a-tag :color="statusColor(record.status)">{{ statusLabel(record.status) }}</a-tag>
              </template>

              <template v-else-if="column.key === 'priority'">
                <a-tag :color="priorityColor(record.priority)">{{ priorityLabel(record.priority) }}</a-tag>
              </template>

              <template v-else-if="column.key === 'category'">
                {{ categoryLabel(record.category) }}
              </template>

              <template v-else-if="column.key === 'assignee'">
                <div v-if="record.assigneeName" class="assignee-cell">
                  <a-avatar :size="22" :src="record.assigneeAvatar">
                    <template #icon><UserOutlined /></template>
                  </a-avatar>
                  <span>{{ record.assigneeName }}</span>
                </div>
                <a-tag v-else color="orange" @click.stop="openAssign(record)">
                  <PlusOutlined /> 分配
                </a-tag>
              </template>

              <template v-else-if="column.key === 'submitter'">
                <div class="assignee-cell">
                  <a-avatar :size="22" :src="record.submitUserAvatar">
                    <template #icon><UserOutlined /></template>
                  </a-avatar>
                  <span>{{ record.submitUserName }}</span>
                </div>
              </template>

              <template v-else-if="column.key === 'replyCount'">
                <span class="reply-count-cell">
                  <MessageOutlined /> {{ record.replyCount }}
                </span>
              </template>

              <template v-else-if="column.key === 'createTime'">
                {{ formatTime(record.createTime) }}
              </template>

              <template v-else-if="column.key === 'action'">
                <a-space size="small" @click.stop>
                  <a-button size="small" type="link" @click="openDetail(record)">查看</a-button>
                  <a-button
                    v-if="record.status === 'pending' || record.status === 'assigned'"
                    size="small"
                    type="link"
                    @click="handlePickUp(record)"
                  >接单</a-button>
                  <a-button
                    v-if="record.status === 'processing'"
                    size="small"
                    type="link"
                    style="color: #16a34a"
                    @click="handleResolve(record)"
                  >标记解决</a-button>
                </a-space>
              </template>
            </template>

            <!-- 空状态 -->
            <template #emptyText>
              <div class="empty-state">
                <div class="empty-icon">🎫</div>
                <div class="empty-title">暂无工单</div>
                <div class="empty-desc">当前筛选条件下没有工单记录</div>
              </div>
            </template>
          </a-table>
        </a-spin>

        <!-- 分页 -->
        <div v-if="total > pageSize" class="pagination-wrap">
          <a-pagination
            v-model:current="currentPage"
            :total="total"
            :page-size="pageSize"
            show-quick-jumper
            :show-total="(t: number) => `共 ${t} 条`"
            @change="loadTickets"
          />
        </div>
      </div>
    </div>

    <!-- ========= 工单详情抽屉 ========= -->
    <a-drawer
      v-model:open="showDetail"
      :title="`工单详情 — ${currentTicket?.ticketNo}`"
      width="660"
      placement="right"
    >
      <template v-if="currentTicket">
        <!-- 顶部操作栏 -->
        <div class="detail-action-bar">
          <a-space wrap>
            <a-tag :color="statusColor(currentTicket.status)">{{ statusLabel(currentTicket.status) }}</a-tag>
            <a-tag :color="priorityColor(currentTicket.priority)">{{ priorityLabel(currentTicket.priority) }}</a-tag>
            <a-tag>{{ categoryLabel(currentTicket.category) }}</a-tag>
          </a-space>
          <a-space>
            <a-button v-if="!currentTicket.assigneeName" size="small" @click="openAssign(currentTicket)">
              分配处理人
            </a-button>
            <a-button
              v-if="currentTicket.status === 'pending' || currentTicket.status === 'assigned'"
              size="small"
              type="primary"
              @click="handlePickUp(currentTicket)"
            >接单处理</a-button>
            <a-button
              v-if="currentTicket.status === 'processing'"
              size="small"
              style="background:#16a34a;border-color:#16a34a;color:#fff"
              @click="handleResolve(currentTicket)"
            >标记已解决</a-button>
          </a-space>
        </div>

        <!-- 工单信息 -->
        <a-descriptions :column="2" size="small" class="detail-desc mt-4">
          <a-descriptions-item label="工单编号">{{ currentTicket.ticketNo }}</a-descriptions-item>
          <a-descriptions-item label="关联应用">
            📦 {{ currentTicket.productName || `#${currentTicket.productId}` }}
          </a-descriptions-item>
          <a-descriptions-item label="提交用户">{{ currentTicket.submitUserName }}</a-descriptions-item>
          <a-descriptions-item label="处理人">
            <span v-if="currentTicket.assigneeName">{{ currentTicket.assigneeName }}</span>
            <a-tag v-else color="orange">未分配</a-tag>
          </a-descriptions-item>
          <a-descriptions-item label="提交时间">{{ formatTime(currentTicket.createTime) }}</a-descriptions-item>
          <a-descriptions-item label="最后更新">{{ formatTime(currentTicket.updateTime) }}</a-descriptions-item>
        </a-descriptions>

        <a-divider />

        <!-- 问题描述 -->
        <div class="section-title">问题描述</div>
        <div class="detail-content">{{ currentTicket.content }}</div>
        <div v-if="currentTicket.attachments?.length" class="detail-attachments">
          <span class="detail-attachments-label">📎 附件：</span>
          <a
            v-for="url in currentTicket.attachments"
            :key="url"
            :href="getAttachmentUrl(url)"
            target="_blank"
            class="detail-attachment-link"
          >{{ url.split('/').slice(-1)[0] }}</a>
        </div>

        <a-divider />

        <!-- 沟通记录 -->
        <div class="section-title">
          沟通记录
          <a-spin v-if="repliesLoading" size="small" style="margin-left: 8px" />
        </div>
        <div class="reply-list">
          <div
            v-for="reply in replies"
            :key="reply.replyId"
            class="reply-item"
            :class="{ 'reply-staff': reply.isStaff }"
          >
            <a-avatar :size="32" :src="reply.userAvatar">
              <template #icon><UserOutlined /></template>
            </a-avatar>
            <div class="reply-body">
              <div class="reply-header">
                <span class="reply-name">{{ reply.userName }}</span>
                <a-tag v-if="reply.isStaff" color="blue" class="staff-tag">技术人员</a-tag>
                <span class="reply-time">{{ formatTime(reply.createTime) }}</span>
              </div>
              <div class="reply-content">{{ reply.content }}</div>
              <div v-if="reply.attachments?.length" class="reply-attachments">
                <a v-for="url in reply.attachments" :key="url" :href="getAttachmentUrl(url)" target="_blank" class="reply-attachment-link">
                  📎 {{ url.split('/').slice(-1)[0] }}
                </a>
              </div>
            </div>
          </div>
          <a-empty v-if="!repliesLoading && replies.length === 0" description="暂无回复" class="mt-4" />
        </div>

        <!-- 回复输入 -->
        <div
          v-if="!['resolved','closed','rejected'].includes(currentTicket.status)"
          class="reply-input-wrap mt-4"
        >
          <a-textarea
            v-model:value="replyContent"
            placeholder="回复用户（将通知到客户）…"
            :rows="3"
            :maxlength="1000"
            show-count
          />
          <a-upload
            v-model:file-list="replyFileList"
            :custom-request="handleReplyUpload"
            :before-upload="beforeUpload"
            :on-remove="handleReplyRemove"
            multiple
            :max-count="5"
            class="mt-2"
          >
            <a-button size="small"><PaperClipOutlined /> 添加附件（最多5个）</a-button>
          </a-upload>
          <div class="reply-footer">
            <span class="reply-hint">💡 回复后客户将收到通知</span>
            <a-button type="primary" :loading="replyLoading" :disabled="!replyContent.trim()" @click="handleReply">
              发送回复
            </a-button>
          </div>
        </div>
      </template>
    </a-drawer>

    <!-- ========= 分配处理人弹窗 ========= -->
    <a-modal
      v-model:open="showAssign"
      title="分配处理人"
      :confirm-loading="assignLoading"
      ok-text="确认分配"
      @ok="handleAssign"
      @cancel="showAssign = false"
    >
      <a-form layout="vertical" class="mt-2">
        <a-form-item label="选择技术人员">
          <a-select v-model:value="assigneeId" placeholder="选择处理人" style="width: 100%">
            <a-select-option v-for="staff in staffList" :key="staff.userId" :value="staff.userId">
              <div style="display:flex;align-items:center;gap:8px">
                <a-avatar :size="20" :src="staff.avatar">
                  <template #icon><UserOutlined /></template>
                </a-avatar>
                {{ staff.nickname }}
              </div>
            </a-select-option>
          </a-select>
        </a-form-item>
      </a-form>
    </a-modal>
  </div>
</template>

<script setup lang="ts">
import { message } from 'ant-design-vue'
import {
  MessageOutlined,
  PaperClipOutlined,
  PlusOutlined,
  ReloadOutlined,
  UserOutlined,
} from '@ant-design/icons-vue'
import {
  getAllTickets,
  getTicketReplies,
  replyTicket,
  updateTicketStatus,
  assignTicket,
  getTicketStats,
  getTechStaffList,
} from '@/api/ticket'
import type { Ticket, TicketReply } from '@/api/ticket/model'
import { getMyAccessibleApps } from '@/api/app/appProduct'
import { uploadFile } from '@/api/system/file'
import type { UploadFile } from 'ant-design-vue'

definePageMeta({ layout: 'developer' })
useHead({ title: '工单处理 - 开发者中心' })

// ─── 表格列定义 ──────────────────────────────────────────────────
const columns = [
  { title: '工单标题', key: 'title', ellipsis: true, width: 220 },
  { title: '应用', key: 'app', width: 140 },
  { title: '状态', key: 'status', width: 90 },
  { title: '优先级', key: 'priority', width: 80 },
  { title: '分类', key: 'category', width: 90 },
  { title: '提交人', key: 'submitter', width: 110 },
  { title: '处理人', key: 'assignee', width: 120 },
  { title: '回复', key: 'replyCount', width: 70, align: 'center' },
  { title: '提交时间', key: 'createTime', width: 110 },
  { title: '操作', key: 'action', width: 140, fixed: 'right' },
]

// ─── 状态 & 筛选 ─────────────────────────────────────────────────
const loading = ref(false)
const error = ref('')
const tickets = ref<Ticket[]>([])
const total = ref(0)
const currentPage = ref(1)
const pageSize = 20
const keywords = ref('')
const statusFilter = ref('all')
const appFilter = ref<number | undefined>(undefined)
const assigneeFilter = ref<string | undefined>(undefined)
const priorityFilter = ref<string | undefined>(undefined)
const appList = ref<{ productId: number; siteName?: string; productName?: string }[]>([])
const staffList = ref<{ userId: number; nickname: string; avatar: string }[]>([])

// ─── 统计 ─────────────────────────────────────────────────────────
const stats = ref({ total: 0, pending: 0, processing: 0, resolved: 0, closed: 0 })
const statsCards = computed(() => [
  { label: '全部工单', value: stats.value.total, icon: '🎫', colorClass: 'blue' },
  { label: '待处理', value: stats.value.pending, icon: '⏳', colorClass: 'orange' },
  { label: '处理中', value: stats.value.processing, icon: '⚙️', colorClass: 'purple' },
  { label: '已解决', value: stats.value.resolved, icon: '✅', colorClass: 'green' },
])

const statusOptions = [
  { label: '全部', value: 'all' },
  { label: '待处理', value: 'pending' },
  { label: '已分配', value: 'assigned' },
  { label: '处理中', value: 'processing' },
  { label: '已解决', value: 'resolved' },
  { label: '已关闭', value: 'closed' },
]

function statusColor(s: string) {
  return { pending: 'orange', assigned: 'blue', processing: 'geekblue', resolved: 'green', closed: 'default', rejected: 'red' }[s] || 'default'
}
function statusLabel(s: string) {
  return { pending: '待处理', assigned: '已分配', processing: '处理中', resolved: '已解决', closed: '已关闭', rejected: '已拒绝' }[s] || s
}
function priorityColor(p: string) {
  return { low: 'default', normal: 'blue', high: 'orange', urgent: 'red' }[p] || 'default'
}
function priorityLabel(p: string) {
  return { low: '低', normal: '普通', high: '高', urgent: '紧急' }[p] || p
}
function categoryLabel(c: string) {
  return { bug: '🐛 Bug', feature: '✨ 需求', consultation: '❓ 咨询', complaint: '📢 投诉', other: '📋 其他' }[c] || c
}
function formatTime(t: string) {
  if (!t) return ''
  const d = new Date(t)
  const now = new Date()
  const diff = now.getTime() - d.getTime()
  if (diff < 60000) return '刚刚'
  if (diff < 3600000) return `${Math.floor(diff / 60000)} 分钟前`
  if (diff < 86400000) return `${Math.floor(diff / 3600000)} 小时前`
  if (diff < 604800000) return `${Math.floor(diff / 86400000)} 天前`
  return d.toLocaleDateString('zh-CN')
}

// ─── 加载数据 ──────────────────────────────────────────────────────
async function loadTickets() {
  loading.value = true
  error.value = ''
  try {
    const params: any = {
      keywords: keywords.value || undefined,
      status: statusFilter.value === 'all' ? undefined : statusFilter.value,
      productId: appFilter.value,
      priority: priorityFilter.value,
      page: currentPage.value,
      limit: pageSize,
    }
    if (assigneeFilter.value === 'mine') {
      const userId = localStorage.getItem('UserId')
      if (userId) params.assigneeId = Number(userId)
    } else if (assigneeFilter.value === 'unassigned') {
      params.assigneeId = 0
    }
    const res = await getAllTickets(params)
    tickets.value = (res?.data as any)?.data?.list || []
    total.value = (res?.data as any)?.data?.count || 0
  } catch (e: any) {
    error.value = e?.message || '加载失败'
  } finally {
    loading.value = false
  }
}

async function loadStats() {
  try {
    const res = await getTicketStats()
    Object.assign(stats.value, (res?.data as any)?.data || {})
  } catch {}
}

async function loadStaff() {
  try {
    const res = await getTechStaffList()
    staffList.value = res?.data || []
  } catch {}
}

async function loadApps() {
  try {
    const userId = Number(localStorage.getItem('UserId') || 0)
    if (!userId) return
    const res = await getMyAccessibleApps()
    appList.value = (res?.data || []).map((app: any) => ({
      productId: app.productId,
      siteName: app.siteName,
      productName: app.productName,
    }))
  } catch {}
}

function doSearch() {
  currentPage.value = 1
  loadTickets()
}

// ─── 工单操作 ──────────────────────────────────────────────────────
async function handlePickUp(ticket: Ticket) {
  const userId = Number(localStorage.getItem('UserId'))
  try {
    await updateTicketStatus({ ticketId: ticket.ticketId, status: 'processing' })
    message.success('已接单，开始处理')
    await loadTickets()
    await loadStats()
    if (currentTicket.value?.ticketId === ticket.ticketId) {
      currentTicket.value.status = 'processing'
      currentTicket.value.assigneeId = userId
    }
  } catch (e: any) {
    message.error(e?.message || '操作失败')
  }
}

async function handleResolve(ticket: Ticket) {
  try {
    await updateTicketStatus({ ticketId: ticket.ticketId, status: 'resolved' })
    message.success('已标记为已解决')
    await loadTickets()
    await loadStats()
    if (currentTicket.value?.ticketId === ticket.ticketId) {
      currentTicket.value.status = 'resolved'
    }
  } catch (e: any) {
    message.error(e?.message || '操作失败')
  }
}

// ─── 详情 & 回复 ─────────────────────────────────────────────────
const showDetail = ref(false)
const currentTicket = ref<Ticket | null>(null)
const replies = ref<TicketReply[]>([])
const repliesLoading = ref(false)
const replyContent = ref('')
const replyLoading = ref(false)
const replyAttachments = ref<string[]>([])
const replyFileList = ref<UploadFile[]>([])

type UploadRequestOption = { file?: File; onSuccess?: (body: unknown, file: File) => void; onError?: (err: unknown) => void }

/** 只有图片类型才附加 OSS 图片处理参数 */
function getAttachmentUrl(url: string) {
  const imageExts = /\.(jpg|jpeg|png|gif|webp|bmp|svg)(\?.*)?$/i
  if (imageExts.test(url)) {
    const base = url.split('?')[0]
    return `${base}?x-oss-process=image/resize,w_750/quality,Q_90`
  }
  return url
}

function beforeUpload(file: File) {
  if (file.size > 10 * 1024 * 1024) {
    message.error('文件大小不能超过 10MB')
    return false
  }
  return true
}

async function handleReplyUpload(option: UploadRequestOption) {
  const rawFile = option.file
  if (!rawFile) return
  try {
    const record = await uploadFile(rawFile)
    const url = (record?.url || record?.downloadUrl || '').trim()
    if (!url) throw new Error('上传成功但未返回文件地址')
    replyAttachments.value = [...replyAttachments.value, url]
    replyFileList.value = [
      ...replyFileList.value.filter(f => f.status !== 'uploading'),
      { uid: url, name: rawFile.name, status: 'done', url } as UploadFile,
    ]
    option.onSuccess?.(record, rawFile)
  } catch (e) {
    option.onError?.(e)
    message.error(e instanceof Error ? e.message : '上传失败')
  }
}

function handleReplyRemove(file: UploadFile) {
  replyAttachments.value = replyAttachments.value.filter(u => u !== file.url)
  replyFileList.value = replyFileList.value.filter(f => f.uid !== file.uid)
}

async function openDetail(ticket: Ticket) {
  currentTicket.value = { ...ticket }
  showDetail.value = true
  repliesLoading.value = true
  replyContent.value = ''
  replyAttachments.value = []
  replyFileList.value = []
  try {
    const res = await getTicketReplies(ticket.ticketId)
    replies.value = (res?.data as any)?.data || res?.data || []
  } catch {} finally {
    repliesLoading.value = false
  }
}

async function handleReply() {
  if (!replyContent.value.trim()) return
  replyLoading.value = true
  try {
    await replyTicket({
      ticketId: currentTicket.value!.ticketId,
      content: replyContent.value.trim(),
      attachments: replyAttachments.value.length ? replyAttachments.value : undefined,
    })
    message.success('回复成功，已通知客户')
    replyContent.value = ''
    replyAttachments.value = []
    replyFileList.value = []
    const res = await getTicketReplies(currentTicket.value!.ticketId)
    replies.value = (res?.data as any)?.data || res?.data || []
    const t = tickets.value.find(t => t.ticketId === currentTicket.value!.ticketId)
    if (t) t.replyCount++
  } catch (e: any) {
    message.error(e?.message || '回复失败')
  } finally {
    replyLoading.value = false
  }
}

// ─── 分配处理人 ──────────────────────────────────────────────────
const showAssign = ref(false)
const assignLoading = ref(false)
const assigneeId = ref<number | undefined>(undefined)
let assignTarget: Ticket | null = null

function openAssign(ticket: Ticket) {
  assignTarget = ticket
  assigneeId.value = ticket.assigneeId
  showAssign.value = true
}

async function handleAssign() {
  if (!assigneeId.value) { message.warning('请选择处理人'); return }
  assignLoading.value = true
  try {
    await assignTicket({ ticketId: assignTarget!.ticketId, assigneeId: assigneeId.value })
    message.success('分配成功')
    showAssign.value = false
    await loadTickets()
  } catch (e: any) {
    message.error(e?.message || '分配失败')
  } finally {
    assignLoading.value = false
  }
}

onMounted(() => {
  loadApps()
  loadStaff()
  loadTickets()
  loadStats()
})
</script>

<style scoped>
.dev-page { min-height: 100%; }

/* ── 页面头部 ─────────────────────────────── */
.page-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 24px 28px 16px;
  border-bottom: 1px solid #f0f0f0;
  gap: 16px;
}

.page-title {
  font-size: 20px;
  font-weight: 700;
  color: rgba(0, 0, 0, 0.88);
  margin: 0 0 4px;
}

.page-desc {
  font-size: 14px;
  color: rgba(0, 0, 0, 0.45);
  margin: 0;
}

.page-body {
  padding: 20px 24px 28px;
}

/* ── 统计卡片 ──────────────────────────────── */
.stat-card {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px;
  border-radius: 12px;
  border: 1px solid transparent;
  transition: all 0.2s;
}

.stat-card:hover { transform: translateY(-1px); }

.stat-card.blue   { background: #eff6ff; border-color: #dbeafe; }
.stat-card.orange { background: #fff7ed; border-color: #fed7aa; }
.stat-card.purple { background: #f5f3ff; border-color: #e9d5ff; }
.stat-card.green  { background: #f0fdf4; border-color: #bbf7d0; }

.stat-icon { font-size: 28px; flex-shrink: 0; }
.stat-value { font-size: 22px; font-weight: 700; color: rgba(0, 0, 0, 0.85); line-height: 1.2; }
.stat-label { font-size: 12px; color: rgba(0, 0, 0, 0.45); margin-top: 2px; }

/* ── 主面板 ──────────────────────────────────── */
.panel {
  background: #fff;
  border: 1px solid #f0f0f0;
  border-radius: 12px;
  overflow: hidden;
}

/* ── 筛选栏 ──────────────────────────────────── */
.filter-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
  padding: 14px 18px;
  border-bottom: 1px solid #f5f5f5;
}

/* ── 表格 ────────────────────────────────────── */
.tickets-table {
  padding: 0;
}

:deep(.tickets-table .ant-table-thead > tr > th) {
  background: #fafafa;
  font-size: 13px;
}

:deep(.tickets-table .ant-table-tbody > tr) {
  cursor: pointer;
  transition: background 0.15s;
}

:deep(.tickets-table .ant-table-tbody > tr:hover > td) {
  background: #f5f7ff !important;
}

.ticket-title-cell { display: flex; align-items: center; gap: 6px; }
.ticket-title-text { font-weight: 500; color: rgba(0, 0, 0, 0.85); }
.ticket-no-text { font-size: 11px; color: #8c8c8c; font-family: monospace; }
.app-name { font-size: 13px; }
.assignee-cell { display: flex; align-items: center; gap: 6px; font-size: 13px; }
.reply-count-cell { display: flex; align-items: center; gap: 4px; color: #8c8c8c; font-size: 12px; }

/* ── 分页 ────────────────────────────────────── */
.pagination-wrap {
  display: flex;
  justify-content: flex-end;
  padding: 16px 18px;
  border-top: 1px solid #f5f5f5;
}

/* ── 空状态 ──────────────────────────────────── */
.empty-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  padding: 48px 24px;
  text-align: center;
}
.empty-icon { font-size: 40px; margin-bottom: 10px; }
.empty-title { font-size: 15px; font-weight: 600; color: rgba(0, 0, 0, 0.7); }
.empty-desc { font-size: 13px; color: rgba(0, 0, 0, 0.4); margin-top: 4px; }

/* ── 详情抽屉 ────────────────────────────────── */
.detail-action-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 8px;
}

.section-title {
  font-size: 13px;
  font-weight: 600;
  color: rgba(0, 0, 0, 0.6);
  margin-bottom: 10px;
  display: flex;
  align-items: center;
}

.detail-content {
  font-size: 14px;
  color: #262626;
  line-height: 1.7;
  white-space: pre-wrap;
  background: #fafafa;
  padding: 12px 14px;
  border-radius: 8px;
}

.detail-attachments {
  margin-top: 8px;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}

.detail-attachments-label { font-size: 12px; color: #8c8c8c; }

.detail-attachment-link {
  font-size: 12px;
  color: #4f46e5;
  text-decoration: none;
  background: #f0f0ff;
  padding: 2px 8px;
  border-radius: 4px;
  border: 1px solid #e0e7ff;
}
.detail-attachment-link:hover { text-decoration: underline; }

/* ── 回复 ────────────────────────────────────── */
.reply-list {
  display: flex;
  flex-direction: column;
  gap: 14px;
  max-height: 280px;
  overflow-y: auto;
}

.reply-item { display: flex; gap: 10px; align-items: flex-start; }
.reply-staff .reply-body { background: #e6f4ff; }
.reply-body { flex: 1; background: #f5f5f5; border-radius: 8px; padding: 10px 12px; }
.reply-header { display: flex; align-items: center; gap: 6px; margin-bottom: 6px; }
.reply-name { font-weight: 500; font-size: 13px; }
.staff-tag { font-size: 11px !important; padding: 0 5px !important; }
.reply-time { font-size: 11px; color: #8c8c8c; margin-left: auto; }
.reply-content { font-size: 13px; color: #262626; line-height: 1.6; white-space: pre-wrap; }
.reply-attachments { margin-top: 6px; display: flex; flex-wrap: wrap; gap: 6px; }
.reply-attachment-link { font-size: 12px; color: #4f46e5; text-decoration: none; }
.reply-attachment-link:hover { text-decoration: underline; }
.reply-footer { display: flex; align-items: center; justify-content: space-between; margin-top: 8px; }
.reply-hint { font-size: 12px; color: #8c8c8c; }
</style>
