69 lines
2.0 KiB
TypeScript
69 lines
2.0 KiB
TypeScript
import request from '@/utils/request'
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import type {
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Ticket,
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TicketReply,
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TicketSubmitForm,
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TicketReplyForm,
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TicketAssignForm,
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TicketStatusForm,
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TicketQueryParams,
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TicketStats,
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} from './model'
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const BASE = '/api/app/ticket'
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/** 分页查询工单列表（客户端：查自己的） */
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export async function getMyTickets(params: TicketQueryParams) {
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return request.get<{ list: Ticket[]; count: number }>(`${BASE}/my`, { params })
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}
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/** 分页查询工单列表（技术人员：查所有/分配给自己的） */
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export async function getAllTickets(params: TicketQueryParams) {
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return request.get<{ list: Ticket[]; count: number }>(`${BASE}/list`, { params })
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}
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/** 获取工单详情 */
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export async function getTicketDetail(ticketId: number) {
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return request.get<Ticket>(`${BASE}/${ticketId}`)
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}
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/** 提交工单 */
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export async function submitTicket(data: TicketSubmitForm) {
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return request.post<Ticket>(`${BASE}/submit`, data)
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}
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/** 更新工单状态（技术人员） */
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export async function updateTicketStatus(data: TicketStatusForm) {
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return request.put(`${BASE}/status`, data)
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}
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/** 分配工单给技术人员（管理员） */
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export async function assignTicket(data: TicketAssignForm) {
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return request.put(`${BASE}/assign`, data)
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}
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/** 关闭工单（提交人） */
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export async function closeTicket(ticketId: number) {
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return request.put(`${BASE}/${ticketId}/close`)
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}
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/** 获取工单回复列表 */
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export async function getTicketReplies(ticketId: number) {
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return request.get<TicketReply[]>(`${BASE}/${ticketId}/replies`)
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}
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/** 提交工单回复 */
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export async function replyTicket(data: TicketReplyForm) {
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return request.post(`${BASE}/reply`, data)
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}
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/** 获取工单统计 */
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export async function getTicketStats(params?: { productId?: number }) {
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return request.get<TicketStats>(`${BASE}/stats`, { params })
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}
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/** 获取技术人员列表（用于分配） */
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export async function getTechStaffList() {
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return request.get<{ userId: number; nickname: string; avatar: string }[]>(`${BASE}/staff-list`)
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}
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