104 lines
2.3 KiB
TypeScript
104 lines
2.3 KiB
TypeScript
/** 工单优先级 */
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export type TicketPriority = 'low' | 'normal' | 'high' | 'urgent'
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/** 工单状态 */
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export type TicketStatus = 'pending' | 'assigned' | 'processing' | 'resolved' | 'closed' | 'rejected'
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/** 工单分类 */
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export type TicketCategory = 'bug' | 'feature' | 'consultation' | 'complaint' | 'other'
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/** 工单列表项 */
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export interface Ticket {
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ticketId: number
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ticketNo: string // 工单编号 TK-202403xxxxxx
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title: string
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content: string
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productId: number // 关联应用ID
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productName?: string // 应用名称（前端展示用）
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category: TicketCategory
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priority: TicketPriority
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status: TicketStatus
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attachments?: string[] // 附件URL列表
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// 提交方
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submitUserId: number
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submitUserName?: string
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submitUserAvatar?: string
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// 分配方
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assigneeId?: number
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assigneeName?: string
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assigneeAvatar?: string
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// 时间
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createTime: string
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updateTime: string
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resolvedTime?: string
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closedTime?: string
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// 回复数
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replyCount: number
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// 是否已读（对当前用户）
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hasUnread?: boolean
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}
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/** 工单回复 */
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export interface TicketReply {
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replyId: number
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ticketId: number
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content: string
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attachments?: string[]
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userId: number
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userName?: string
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userAvatar?: string
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isStaff: boolean // 是否是客服/技术人员
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createTime: string
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}
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/** 提交工单表单 */
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export interface TicketSubmitForm {
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title: string
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content: string
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productId: number
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category: TicketCategory
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priority: TicketPriority
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attachments?: string[]
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}
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/** 工单回复表单 */
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export interface TicketReplyForm {
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ticketId: number
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content: string
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attachments?: string
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}
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/** 分配工单表单 */
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export interface TicketAssignForm {
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ticketId: number
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assigneeId: number
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}
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/** 更新状态表单 */
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export interface TicketStatusForm {
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ticketId: number
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status: TicketStatus
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remark?: string
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}
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/** 工单查询参数 */
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export interface TicketQueryParams {
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productId?: number
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status?: TicketStatus
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category?: TicketCategory
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priority?: TicketPriority
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assigneeId?: number
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keywords?: string
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page?: number
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limit?: number
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}
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/** 工单统计 */
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export interface TicketStats {
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total: number
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pending: number
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processing: number
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resolved: number
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closed: number
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}
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