赵忠林
f2d6b029f1
- 修正api-keys样式导入路径，改为developer路径 - 在开发者申请页面增加服务协议和隐私政策勾选框 - 提交时校验协议是否已勾选，未勾选时提示用户 - 优化申请页面协议区域样式及交互 - 在用户验证页面添加隐私政策同意勾选框 - 提交用户验证表单时检查协议同意状态 - 增加打开服务协议和隐私政策的链接跳转 - 更新项目配置，增加passport/webview路由配置 - 修复createTicket函数中日期格式正则表达式问题
297 lines
10 KiB
TypeScript
297 lines
10 KiB
TypeScript
/**
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* 工单/技术支持 API
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*/
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import Taro from '@tarojs/taro';
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import type { Ticket, TicketReply, TicketTemplate, TicketStats, FAQ } from '../types/ticket';
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// 模拟数据
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const mockTickets: Ticket[] = [
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{
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id: '1',
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ticketNo: 'TK202604120001',
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title: 'API 调用频率限制问题',
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content: '我在使用批量接口时遇到了 429 错误，请问如何申请提高调用频率限制？',
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type: 'technical',
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priority: 'high',
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status: 'processing',
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category: 'api',
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attachments: [],
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creatorId: '1',
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creatorName: '张三',
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creatorAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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assigneeId: 's1',
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assigneeName: '技术支持小王',
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assigneeAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Aneka',
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responseCount: 2,
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solution: '已为您开通企业版调用配额',
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createTime: '2026-04-12 10:30:00',
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updateTime: '2026-04-12 14:20:00',
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resolveTime: 230
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},
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{
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id: '2',
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ticketNo: 'TK202604110002',
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title: '微信支付回调异常',
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content: '支付完成后回调地址没有收到通知，请问如何排查问题？',
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type: 'bug',
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priority: 'urgent',
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status: 'resolved',
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category: 'payment',
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attachments: ['/uploads/error-log.png'],
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creatorId: '1',
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creatorName: '张三',
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creatorAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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assigneeId: 's2',
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assigneeName: '技术支持小李',
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assigneeAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Bobby',
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responseCount: 5,
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solution: '回调地址需要配置白名单，已协助配置完成',
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rating: 5,
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feedback: '响应很快，问题解决了',
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resolveTime: 180,
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createTime: '2026-04-11 09:15:00',
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updateTime: '2026-04-11 12:15:00',
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resolveTime2: '2026-04-11 12:15:00'
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},
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{
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id: '3',
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ticketNo: 'TK202604100003',
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title: '功能建议：支持 Webhook 重试机制',
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content: '希望 Webhook 能够支持失败重试功能，提高消息可靠性',
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type: 'feature',
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priority: 'medium',
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status: 'pending',
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category: 'api',
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attachments: [],
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creatorId: '1',
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creatorName: '张三',
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creatorAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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responseCount: 0,
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createTime: '2026-04-10 16:45:00',
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updateTime: '2026-04-10 16:45:00'
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}
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];
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const mockReplies: TicketReply[] = [
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{
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id: 'r1',
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ticketId: '1',
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content: '您好，请问您的应用日调用量是多少？企业版默认配额为 10万次/天',
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attachments: [],
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isInternal: false,
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senderId: 's1',
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senderName: '技术支持小王',
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senderAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Aneka',
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senderRole: 'support',
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createTime: '2026-04-12 11:00:00'
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},
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{
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id: 'r2',
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ticketId: '1',
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content: '我的日调用量大约在 15 万次左右',
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attachments: [],
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isInternal: false,
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senderId: '1',
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senderName: '张三',
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senderAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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senderRole: 'user',
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createTime: '2026-04-12 11:30:00'
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},
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{
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id: 'r3',
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ticketId: '1',
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content: '已为您升级到企业高级版，配额提升至 50万次/天',
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attachments: [],
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isInternal: false,
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senderId: 's1',
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senderName: '技术支持小王',
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senderAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Aneka',
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senderRole: 'support',
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createTime: '2026-04-12 14:20:00'
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}
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];
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const mockTemplates: TicketTemplate[] = [
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{ id: 't1', title: 'API 调用问题', content: '【问题描述】\n\n【复现步骤】\n1.\n2.\n3.\n\n【错误信息】\n\n【环境信息】', type: 'technical', category: 'api', priority: 'medium' },
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{ id: 't2', title: '支付相关问题', content: '【问题类型】\n□ 支付失败 □ 退款 □ 发票\n\n【订单号】\n\n【问题描述】', type: 'billing', category: 'payment', priority: 'high' },
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{ id: 't3', title: 'Bug 反馈', content: '【Bug 标题】\n\n【影响范围】\n\n【复现步骤】\n1.\n2.\n\n【预期行为】\n\n【实际行为】', type: 'bug', category: 'other', priority: 'high' }
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];
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const mockFAQs: FAQ[] = [
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{ id: 'f1', question: '如何获取 API Key？', answer: '登录控制台 -> 开发管理 -> API Key -> 创建 Key', category: 'api', viewCount: 1256, helpful: 234, notHelpful: 12, tags: ['API', '密钥'], relatedQuestions: [], createTime: '2026-01-01', updateTime: '2026-04-01' },
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{ id: 'f2', question: '调用频率限制是多少？', answer: '免费版 1000次/天，个人版 1万次/天，企业版 10万次/天', category: 'api', viewCount: 2345, helpful: 456, notHelpful: 23, tags: ['限流', '配额'], relatedQuestions: [], createTime: '2026-01-01', updateTime: '2026-04-05' },
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{ id: 'f3', question: '如何申请发票？', answer: '控制台 -> 财务 -> 发票管理 -> 申请发票', category: 'billing', viewCount: 1890, helpful: 345, notHelpful: 15, tags: ['发票', '财务'], relatedQuestions: [], createTime: '2026-01-01', updateTime: '2026-03-20' },
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{ id: 'f4', question: 'Webhook 回调失败怎么办？', answer: '1. 检查回调地址是否可公网访问\n2. 确保返回 200 状态码\n3. 检查签名验证', category: 'api', viewCount: 1567, helpful: 289, notHelpful: 34, tags: ['Webhook', '回调'], relatedQuestions: [], createTime: '2026-01-01', updateTime: '2026-04-10' },
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{ id: 'f5', question: '如何升级账户？', answer: '控制台 -> 套餐管理 -> 选择套餐 -> 在线支付', category: 'account', viewCount: 987, helpful: 178, notHelpful: 8, tags: ['升级', '套餐'], relatedQuestions: [], createTime: '2026-01-01', updateTime: '2026-03-15' }
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];
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/**
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* 获取工单统计
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*/
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export async function getTicketStats(): Promise<TicketStats> {
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return {
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total: mockTickets.length,
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pending: 1,
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processing: 1,
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resolved: 1,
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avgResponseTime: 45,
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avgResolveTime: 4.2,
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satisfaction: 4.8
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};
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}
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/**
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* 分页获取工单列表
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*/
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export async function pageTicket(params: {
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status?: string;
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type?: string;
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priority?: string;
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keyword?: string;
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page?: number;
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pageSize?: number;
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}): Promise<{ list: Ticket[]; total: number }> {
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const { status, type, priority, keyword, page = 1, pageSize = 10 } = params;
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let filtered = [...mockTickets];
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if (status) filtered = filtered.filter(t => t.status === status);
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if (type) filtered = filtered.filter(t => t.type === type);
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if (priority) filtered = filtered.filter(t => t.priority === priority);
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if (keyword) {
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const kw = keyword.toLowerCase();
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filtered = filtered.filter(t => t.title.toLowerCase().includes(kw) || t.content.toLowerCase().includes(kw));
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}
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const start = (page - 1) * pageSize;
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return { list: filtered.slice(start, start + pageSize), total: filtered.length };
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}
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/**
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* 获取工单详情
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*/
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export async function getTicketDetail(id: string): Promise<Ticket | null> {
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return mockTickets.find(t => t.id === id) || null;
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}
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/**
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* 获取工单回复列表
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*/
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export async function listTicketReply(ticketId: string): Promise<TicketReply[]> {
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return mockReplies.filter(r => r.ticketId === ticketId);
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}
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/**
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* 创建工单
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*/
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export async function createTicket(data: Partial<Ticket>): Promise<Ticket> {
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const newTicket: Ticket = {
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id: String(Date.now()),
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ticketNo: `TK${new Date().toISOString().replace(/[\-:T]/g, '').slice(0, 12)}`,
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title: data.title || '',
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content: data.content || '',
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type: data.type || 'technical',
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priority: data.priority || 'medium',
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status: 'pending',
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category: data.category || 'api',
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attachments: data.attachments || [],
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creatorId: '1',
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creatorName: '张三',
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creatorAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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responseCount: 0,
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createTime: new Date().toISOString().replace('T', ' ').slice(0, 19),
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updateTime: new Date().toISOString().replace('T', ' ').slice(0, 19)
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};
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mockTickets.unshift(newTicket);
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return newTicket;
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}
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/**
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* 回复工单
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*/
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export async function replyTicket(ticketId: string, content: string, attachments: string[] = []): Promise<TicketReply> {
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const reply: TicketReply = {
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id: String(Date.now()),
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ticketId,
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content,
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attachments,
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isInternal: false,
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senderId: '1',
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senderName: '张三',
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senderAvatar: 'https://api.dicebear.com/7.x/avataaars/svg?seed=Felix',
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senderRole: 'user',
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createTime: new Date().toISOString().replace('T', ' ').slice(0, 19)
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};
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mockReplies.push(reply);
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const ticket = mockTickets.find(t => t.id === ticketId);
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if (ticket) {
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ticket.responseCount++;
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ticket.updateTime = reply.createTime;
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if (ticket.status === 'pending') ticket.status = 'processing';
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}
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return reply;
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}
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/**
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* 关闭工单
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*/
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export async function closeTicket(id: string): Promise<void> {
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const ticket = mockTickets.find(t => t.id === id);
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if (ticket) ticket.status = 'closed';
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}
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/**
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* 评价工单
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*/
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export async function rateTicket(id: string, rating: number, feedback: string): Promise<void> {
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const ticket = mockTickets.find(t => t.id === id);
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if (ticket) {
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ticket.rating = rating;
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ticket.feedback = feedback;
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}
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}
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/**
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* 获取工单模板
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*/
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export async function listTicketTemplate(): Promise<TicketTemplate[]> {
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return mockTemplates;
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}
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/**
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* 获取 FAQ 列表
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*/
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export async function pageFAQ(params: {
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category?: string;
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keyword?: string;
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page?: number;
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pageSize?: number;
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}): Promise<{ list: FAQ[]; total: number }> {
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const { category, keyword, page = 1, pageSize = 10 } = params;
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let filtered = [...mockFAQs];
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if (category) filtered = filtered.filter(f => f.category === category);
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if (keyword) {
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const kw = keyword.toLowerCase();
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filtered = filtered.filter(f => f.question.toLowerCase().includes(kw) || f.answer.toLowerCase().includes(kw));
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}
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const start = (page - 1) * pageSize;
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return { list: filtered.slice(start, start + pageSize), total: filtered.length };
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}
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/**
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* FAQ 反馈
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*/
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export async function feedbackFAQ(id: string, helpful: boolean): Promise<void> {
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const faq = mockFAQs.find(f => f.id === id);
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if (faq) {
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if (helpful) faq.helpful++;
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else faq.notHelpful++;
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}
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}
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